Program Director

Palmdale/Lancaster, CA

POSITION: Program Director / Unit Supervisor (full-time) M-F 9am - 6pm, or when otherwise required 

 RATE: $24 - 28 ($49,920 - $58,240)

 REPORTS TO: Director of Operations / Executive Director


Responsible for overseeing the program operations for multiple assigned Club locations. Plans, develops, and manages program implementation.  Hires, trains and supervises program staff and performs other related administrative duties. Serves as a liaison between staff, volunteers, parents, schools, community groups and Club members. Works in partnership with the Executive Director and Director of Operations to ensure that program goals and implementation expectations are met equally among all club locations. Provides goal setting for all Club staff as well as orientation and ongoing training opportunities and evaluations aligned with Boys & Girls Club’s and other grant related initiatives.  

 KEY ROLES (Essential Job Responsibilities):

  • Directly responsible for supervising and maintaining the quality of club staff and programs at all assigned club locations, meeting all Club expectations.
  • Hire, train and supervise program staff to ensure efficiency and quality standards are met at each club location.
  • Communicate regularly with District level staff to be sure school expectations are being met and collaboration opportunities are being developed to enhance the partnership and services provided to Club families.
  • Maintain positive representation at all times acting as a role model for Club staff and members. Maintain professionalism and current knowledge of all Club policies and procedures as outlined in BGCofAV Parent Handbook, Employee Handbook and all additional Club documents.
  • Develop creative ways to present material and provide ongoing professional development; using a hands-on, motivational approach to directing Club staff.
  • Work closely with the Administrative staff and Program staff to ensure success of the Quality standards that are in line with the After School Education and Safety Program (ASES) as well as other associated Club grants.
  • Attend planning/training sessions with the Program Staff and Administrative Team for the purpose of evaluating progress toward goal completion as well as to establish goals and plans for future programming.
  • Assist in the collection of report cards, progress reports and other educational materials from the schools for all club members. Supervise all tutors/mentors on site and make sure their work plans, tutoring schedule, etc are in line with Club needs and expectations.  Plan and meet with the tutors/mentors to review club members’ progress.
  • Observe and record program operations and speak with Club members, staff and District personnel to gather feedback to gauge their interest and understanding of anticipated outcomes.
  • Monitor all volunteers assigned to department and delivers observation reports to the volunteer coordinator.
  • Lead the development and implementation of organizational program goals, in relation to need and available resources with the Director of Operations and Executive Director.
  • Observe and support the work of program staff in achieving program goals. Provide adequate praise, guidance and redirection as needed.
  • Conduct quarterly / yearly staff reviews (or as needed) that reflect appropriate records of staff performance, including poor performance, achievements, misconduct and personnel notations in order to terminate and recruit new staff when necessary - maintaining a maximum of 20:1 staffing ratio at all times.
  • Work with Development Director, Director of Operations and Executive Director on grant submissions and reporting.
  • Become familiar with the Club’s online platforms; Website, Database, Email Platform, Registration Portal, Parent Portal, etc., to communicate information effectively and maintain professional standards of use.
  • Monitor expenses to be sure supply spending is in line with the organization budget and staff requests are met in a timely manner consistent with program expectations and spending.
  • Implement special programs and projects to include recruitment of outside speakers and volunteers when appropriate.
  • Provide Club representation in the way of presentations, written correspondence and printed information or visuals at community and district events/meetings as needed.
  • Keep parents and members informed of all programs and news worthy items.  This includes distribution of flyers, email updates, permission slips, etc.
  • Ensure the safety and well-being of each program participant, following all Club/School safety policies and practices.  
  • Address problems among or between Club staff, members, parents or school personnel that cannot be addressed at the site level, always maintaining professional standards and exceptional Club representation.
  • Conduct ongoing Program staff meetings to review program progress & deliverables, address needs, concerns and celebrate successes.
  • Perform all other duties as assigned by the Director of Operations or Executive Director.


1. Leadership

  • Develop commitment from staff, parents, members and district staff to ensure active participation in Programs and Activities.
  • Empower staff to be leaders through positive role modeling, consistent training and communication.
  • Facilitate and supervise grant required activities and National Program activities in the following areas: Character & Leadership, Education & Career Development, Health & Life Skills, The Arts, and Sports, Fitness, & Recreation.
  • Provide recognition to staff through positive validations, healthy incentives, and affirmation on a regular basis.
  • Team building mentality is exemplified in all work done.
  • Positively influence and uplift staff, club members and other affiliates.
  • Ensure productive and effective performance by all program staff and volunteers.

 2. Manage & Develop Resources

  • Monthly program planning is required to ensure preparation and successful programs and activities.
  • Attend and participate in Staff Trainings, which is essential to professional development.
  • Follow all policies and procedures at all times, including the Club’s Code of Conduct, which can be found in the Employee Handbook.
  • Maintain case management files and other grant related paperwork and submit in a timely manner.
  • Maintain organization and cleanliness of the Club site, and all office areas.
  • Utilize collaboration efforts to develop new opportunities for the Club.

 3. Communication

  • Must be able to inform important and relevant information in Staff Meetings and to parents, co-workers, Executive Director and other Boys & Girls Club affiliates.
  • Must be able to listen to co-workers, parents, youth members and community and other Boys & Girls Club affiliates while maintaining a professional relationship and positive representation of the Club at all times.
  • Must be able to present important and relevant information and/or presentations through program facilitation, staff meetings or trainings, and/or other Boys & Girls Club events.
  • Must be able to write and compose clear, concise, accurate written documentation and data reports.

 4. Supervision, & Safety

  • When needed, must be able to supervise up to 20 youth and keep members engaged and safe during program time
  • Ensure the safety standards are met by all site staff, at all times.
  • Ensure that staff provide sound and reasonable discipline to youth members at necessary times through written documentation (i.e. citation), and/or parent phone call.
  • Practice and constantly be aware of safe practices like Crisis Management, Emergency Preparedness, CPR and First Aid, etc.
  • Maintain a clean and orderly work space at all times.

 5. Other Duties as Necessary


1. Expectations

  • Must be at least 18 years of age and have valid identification
  • At least 5 years work experience with a Boys & Girls Club or other youth serving organization.
  • Must have grant management experience.
  • Must have reliable transportation, valid driver’s license, and the ability to get to and from work at the scheduled times.
  • The Club has a mandatory overtime policy when required. This could extend your workday and/or may require working on Saturdays as needed. You must be available for this type of work schedule.
  • CPR Certification (Adult, Child, Infant preferred), or attend and successfully complete certification within first month of employment.
  • Ability to organize, supervise, and reinforce positive behavior from staff and members
  • Must pass a background check, TB and drug test.
  • Must obtain Serve Safe Certification as applicable to the site(s).

 2. Education/Skills

  • High school diploma or equivalent required
  • Associates degree from accredited college or university or BA/BS preferred. (higher starting pay rate will be considered).
  • Instructional Aid Qualified (Paraprofessional Test Required)
  • Enthusiasm and patience for working with children and passion about education.
  • Exemplary communication and leadership skills
  • Excellent student interaction skills in 1:1 and small group settings.
  • Meet Staff Training requirements

 3. Physical Requirements/Work Environment

  • Maintain a high energy level and positive representation.
  • Be comfortable performing multi-faceted projects in conjunction with day-to-day activities.
  • Must be able to work in loud environments and communicate clearly.
  • Stand for four plus hours per day.
  • Stoop, bend, climb, and walk frequently.
  • Lift up to 40 pounds.